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FAQ

You can check the delivery status of your order in your purchase history on "My Page".

Select your order number and details will be posted.
If the shipment has been completed, a tracking number will be displayed, so please check with the delivery company's tracking service.
If your delivery address is overseas, please contact us if you have not received your order after one month from shipment.

For international shipments (EMS), items that are over 3 months old cannot be tracked and compensation may not be available. Please understand this.
Due to system reasons, it is not possible for you to change your e-mail address by yourself. Please contact us using the Contact Us form to let us know that you wish to change your e-mail address.
This is the status of "Credit Secured" for credit card payments.
A "coupon code" is a discount code issued by our store.
Enter the code at checkout and click "Apply" to receive the discount.

*The expiration date and conditions differ depending on the "Coupon Code".
*Coupon codes are issued on an irregular basis.

Information & About Use

平素よりJunie Moonをご愛顧いただきまして誠にありがとうございます。

2024年11月1日（金）より、コンビニ決済における手数料の変更がございます。

旧）190円（税込み）
新）220円（税込み）

当店が利用している決済代行会社が、コンビニエンスストア各社からの収納代行手数料改定要請を受け、手数料の改定を行いました。
お客様にはご迷惑をお掛けいたしますが、何卒ご理解のほどお願いいたします。

We have added an unclear point to the SHIPPING POLICY.

Please check again.

In accordance with the suspension of shipments by Japan Post, we will stop shipments to the following countries.
Israel
New Caledonia
Iraq
Thank you for your understanding.

Credit Card
Shop Pay
Apple Pay
Google Pay
Convenience store payment (Japan only)
Overseas≫
　Shipping companies: EMS(Japan post), DHL
　Shipping fee: Depends on the area

Check here for more information
Overseas≫
　Shipment once a week (Friday) 　*Subject to change due to national holidays.

Fluctuates in accordance with Japan Post (EMS) and DHL regulations.
In areas where EMS shipping is available, we will basically ship by EMS, but if there are restrictions, we will ship by DHL.
Shipping costs vary by region and timing. Please understand.

For pre-order items and lottery sales items
≫　Shipping methods and shipping charges may change at the time of shipment.In this case, our staff will contact you. If we are unable to contact you, we apologize, but your order may be cancelled. Please be aware of this.

Click here for information

Click here for Japan Post infomation

View description page→ Check here

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated.

For details on how to respond, please click here.